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TRADING FOR 35 YEARS. HUGE STOCK. FREE DELIVERY ON ORDERS OVER £250(ex vat). ALL ENQUIRIES CALL: 0113 2441003 

Returns Policy

 

To process all returns (unwanted/faulty/damaged items) we require a return number and a return form. The return number can be obtained by emailing support@falconelectrical.co.uk or phoning our order support team on 0113 2469001

Download Return Form here

Please note that Falcon Electrical Wholesalers Ltd is not responsible for acquiring any unidentified parcels. Therefore, any items received without prior contact with our team WILL NOT be processed.

 

 

Warranty Information 

*Important – Please Note*

Manufacturer warranty covers failure or malfunctioning of equipment due to manufacturing faults and will not cover any defect arising from mishandling, incorrect installation or improper usage.

Manufacturer warranty will not cover the following:

  • Any modifications made without prior approval
  • Use outside of product specification
  • Voltage spikes, Water damage (Act of God)
  • Third party software functions (Not advised or supported by the manufacturer)
  • Incorrect Installation
  • Damage from transit when on its way back to Falcon Electrical Wholesalers
  • Damage by mishandling

 

 

 

Unwanted Goods

If you change your mind, unwanted goods may be returned hassle free within 14 days.

 

THE FOLLOWING POINTS APPLY TO UNWANTED GOODS WHICH ARE RETURNED TO US:

 

  • All items must be in their original packaging and in a saleable condition. 
  • If packaging/ tamper proof seals are in place, these must not be removed or we will be unable to provide you with a refund.  HIK VISION products are non-returnable if packaging seals are broken
  • If packing/boxes are visibly ruffled, we may apply a discretionary charge of 15% as these items have to be sold as “unpacked lot”.
  • We will charge a handling fee of 15% for returns on specialist items ordered in. Customers receiving such items will be notified on this classification before goods are dispatched.
  • Carriage charge for returns is payable at your own cost.

 

To process your refund, we require a return number and a return form.The return number can be obtained by emailing support@falconelectrical.co.uk or phoning our order support team on 0113 2469001.

 

Download Return Form here

 

Goods returned to us without a return number WILL NOT be processed.

 

 

 

Damaged Goods

Goods that are received damaged must be reported to us within 24 Hours from the time of delivery. We will provide you with return number and arrange for a courier to collect the good(s).

 

Download Return Form here

 

Damaged goods returned to us without a returns number WILL NOT be processed.

 

 

 

Faulty Goods

If you feel your product is faulty, please contact  as soon as possible us via phone or email and we will attempt to offer technical advice to resolve the issue. 

If we are unable to resolve the problem, we will either:

  1. Refer you to the manufacturer in line with their policy for dealing with faulty items.
  2. Provide a returns number and arrange for a courier to collect the good(s). 

All faulty goods returned to us are tested:

    • If the product is found to be faulty, you have two options:
      1. We will refund the cost of the item and any delivery charges.
      2. We can send you a replacement product.
    • If the product proves not to be faulty when tested, then only the product value will be refunded providing the item is in a saleable condition and is returned to us within 14 days of purchase. Cost of the delivery will not be refunded in this case. A handling charge of 15 % will be applied in these cirumstances.

 

Download Return Form here

Please phone 0113 2469001 or email support@falconelectrical.co.uk for any queries in relation to the above.

 

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HIK Vision
Kanlux
MK
CTEC
Aico
Fike
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