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Returns Policy

To process all returns (unwanted/faulty/damaged items) we require a return number and a return form. The return number can be obtained by emailing support@falconelectrical.co.uk or phoning our order support team on 0113 2469001

 

Download Return Form here

 

 

Please note that Falcon Electrical Wholesalers Ltd is not responsible for acquiring any unidentified parcels. Therefore, any items received without prior contact with our team WILL NOT be processed.

 

 

 

Warranty Information

*Important – Please Note*

Manufacturer warranty covers failure or malfunctioning of equipment due to manufacturing faults and will not cover any defect arising from mishandling, incorrect installation or improper usage.

Manufacturer warranty will not cover the following:

  • Any modifications made without prior approval

  • Use outside of product specification

  • Voltage spikes, Water damage (Act of God)

  • Third party software functions (Not advised or supported by the manufacturer)

  • Incorrect Installation

  • Damage from transit when on its way back to Falcon Electrical Wholesalers

  • Damage by mishandling

 

 

 

Unwanted Goods

If you change your mind, unwanted goods may be returned hassle free within 14 days. The items must be in their original packaging and in a saleable condition. Where packaging/ tamper proof seals are in place, these must not be removed or we will be unable to provide you with a refund. Carriage charge for returns is payable at your own cost.

 

To process your refund, we require a return number and a return form. The return number can be obtained by emailing support@falconelectrical.co.uk or phoning our order support team on 0113 2469001.

 

Download Return Form here

 

Goods returned to us without a return number WILL NOT be processed.

 

 

 

Damaged Goods

Goods that are received damaged must be reported to us within 24 Hours from the time of delivery. We will provide you with return number and arrange for a courier to collect the good(s).

 

Download Return Form here

 

Damaged goods returned to us without a returns number WILL NOT be processed.

 

 

 

Faulty Goods

If you feel your product is faulty, please contact us via phone or email and we will attempt to offer technical advice to resolve the issue. If we are unable to help, then we will provide a returns number and arrange for a courier to collect the good(s). 

 

All faulty goods are tested:

  • If the product is faulty, you have two options:

  1. We will refund the cost of the item and any delivery charges.

  2. We can send you a replacement product.

 

  • If the product proves not to be faulty when tested, then only the product value will be refunded providing the item is in a saleable condition. Cost of the delivery will not be refunded in this case.

 

Download Return Form here

 

Please phone 0113 2469001 or email support@falconelectrical.co.uk for any queries in relation to the above.

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